1. World Class Service Providers - Providing Exceptional Customer Service
In today’s technology-driven, fast-paced business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your team’s and organization’s performance. This training course will cover how to deliver outstanding service to internal and external customers as well as to diverse populations. It will also explore from the book, S.E.R.V.I.C.E. is Everything, the 7 secrets of providing outstanding world class service with an emphasis on telephone etiquette and customer perception.
2. Servant Leadership - For Directors, Managers and Supervisors
Service starts from the top and trickles down to the rest of the organization. Leaders should exemplify what true service is all about. Ultimate leaders serve first and lead second. They are more than disciplinarians and givers of direction. They are teachers‚ nurturers and information resource providers. The facilitator will also discuss what servant leadership is, it’s power, history and it’s various dimensions.
3. Will the Real Leaders Please Stand Up - Building Powerful Leaders for Today and Tomorrow
Outstanding service begins with employees understanding that they are the leaders of their own actions. This session teaches individuals how to conduct themselves as leaders within their organizations. They will also learn the importance of going the extra mile in order to build a stronger and more productive customer-oriented organization.
4. Self-Empowerment - Discover the Champion Within: Developing a Winning Attitude
This session will focus on helping individuals obtain the skills necessary to excel both personally and professionally. Individuals will explore the many reasons why people become complacent within their jobs, develop an entitlement mentality and operate below standards. Participants will learn empowerment strategies on how to live a great life through personal development, taking total responsibility for their actions, keeping a positive mental attitude, and moving to the next level of success. Self-empowered employees are better skilled in offering exceptional service to both internal and external customers.
5. Achieving Goals and Building Teams - The Winner’s Edge
When leaders and individuals understand the power of providing world class customer service, then it is up to the team to keep the service mission and purpose alive. When a team comes together for the betterment of the organization and it’s customers, they are on the path of providing true world class service. Furthermore, they are better equipped to implement a goal setting and achievement strategy that is designed to build morale and enhance both the individual and team performance.
Customization
S.E.R.V.I.C.E is Everything © training consists of up to 5 modules. Mark Anthony Garrett, Inc. can customize the content of the training to fit specific organizational needs.
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